Mentions légalesGENERAL CONDITIONS
These terms and conditions apply to all contracts concluded by SA BRISCOT, sis Haelen 2 - 4950 ROBERTVILLE, (BE0874.563.777) limited company operating the establishments "HOTEL OF BAINS - WELLNESS" and "AU CHEVAL BLANC".
The fact of renting or booking rooms implies the full full support of the client, the occupier and/or the reservist to all the clauses of the contract and these general conditions, which prevail in particular on all other conditions, except formal and express exemption on the part of the hotelier.
Failure to comply with any of the terms of these terms and conditions will result in the immediate termination of that contract, without any compensation for the reservist, the customer and/or the occupier.
RESERVATION CONDITIONS :
Any booking made by email, internet or telephone must be guaranteed either by a bank card (credit card number with the expiry date), or by the payment of a down payment of 50% of the amount of the stay.
The hotel may consider any booking as cancelled, in case of late payment of deposit, or if your credit card is defective, or if the requested information is misreged, resulting in the payment being invalid. In these cases, the hotelier cannot be held responsible for the non-fulfilment of the booking and/or the services provided.
All bookings made within 7 days of the arrival date are firm and final; 100% deduction on the package will be due.
The price of the stay, including the rental at the HOTEL OF BAINS - WELLNESS or AT CHEVAL BLANC; as well as the cost of ancillary services (consumption, breakfast, meals, access to equipment, etc.) is defined under the specific conditions.
It is, however, expressly agreed that the burden of paying the residence tax remains the exclusive responsibility of the tenant, in addition to the price payable to the hotelier.
The prices mentioned may also be changed without notice, in the event of a regulatory or legislative change resulting in price changes such as a revision of the VAT rate or the creation of a new tax, without this list being exhaustive.
SPECIAL OFFERS, BOXES AND GIFT VOUCHERS :
Special offers and gift boxes are intended for two people depending on the type of room presented in the box (except specification).
Any change in the number of people or room category entails a surcharge corresponding to the difference in the posted rate of rooms and other services.
Gift boxes and vouchers are only accepted with a validity date not exceeded on the day of the stay or the service.
In the case of an erroneous or malicious declaration of the validity date, the stay will be charged at the public rate posted corresponding to all services.
PAYMENT OF BENEFITS AND RESERVATIONS :
All services provided or ordered are payable in large cash at the hotel reception; either in cash or through the following bank cards: Visa, Eurocard, MasterCard, Bancontact or Maestro.
Sending your credit card details is considered an approval of the authorization to debit from your account and cannot be disputed thereafter.
All or part of the package (including breakfast, meals, treatments, access to the SPA,...) that would not be consumed and/or used will not be subject to any refund.
CHANGING THE RESERVATION :
In the case of a reservation for a meal or a reception, the service will be at least charged for the number of guests scheduled and confirmed 7 days before the date of the event. Any changes will be overcharged. Any additional participants will be charged in addition according to the applicable prices for all services.
CANCELLATION CONDITIONS :
For any cancellation of an "individual" booking (one room), before the start of the stay or in case of early departure during the stay, it will be due, as a criminal clause by the defaulting contractor, an allowance set as follows:
Cancellation without charge up to 5 days before arrival date
Cancellation of 4 days or less before arrival date: 100% of the total amount of the stay or package
For any cancellation of a group-type booking (two rooms or more), before the start of the stay or in case of early departure during the stay, it will be due, as a criminal clause by the defaulting contractor, an allowance set as follows:
Cancellation before 45 days: refund of the deposit paid.
Cancellation of 45 to 30 days before the arrival date: 50% fee of the total amount of the stay.
Cancellation of 30 to 15 days before the arrival date: 70% fee of the total amount of the stay.
Cancellation of less than 15 days before arrival date: 100% fee of the total amount of the stay
These cancellation conditions do not apply during special programs, as well as during motor racing at Spa-Francorchamps. Unless otherwise stipulated, these bookings are firm and non-refundable. For any specific information, please contact our booking service.
FORMALITIES OF ARRIVE AND DEPARTURE :
Registration on arrival at the Hotel ("Check-in") will only be possible from 3pm on the day of arrival scheduled for the Rental Agreement. In case of arrival before this time, the hotelier will do everything possible to make the room available, but is not bound by an obligation to result.
Check-out is done no later than 12:00 p.m. In case of check-out after 12:00, a 50% increase (50%) The room price will be applied for delays of up to 2 p.m. Pass this deadline, an additional night will be charged.
RIGHT OF CORK AND ILLEGAL CONOMMATIONS :
The Hotelier reserves the right to impose a cap fee (15 € per person per day) for any consumption of products not belonging to the establishment and which are consumed on site.
The Hotel may prohibit the entry of products which it deems to be of a quality not in accordance with the standard and reputation of the hotel, the hotel has a right of control in this regard.
Smoking or drug use in the facility is prohibited.
In case of non-compliance, the hotelier may terminate the rental contract with immediate effect, without notice.
The tenant can be evicted from the premises immediately. In addition to the total amount of his stay, he will have to pay a flat penalty of 500 €.
CONDITIONS OF OCCUPANCY BY THE CUSTOMER :
The rental of rooms and apartments is made on ordinary and legal charges and conditions, including those below, which the client obliges to perform exactly, namely:
The tenant is presumed to have received the rented room in perfect condition.
The tenant is asked to use the rented property as a good family man.
If this should not be the case, an amount of 500 euros will be claimed.
In the event of a repair, a fortuitous event or any other cause that would cause the various appliances and facilities to shut down or malfunction in the rented rooms or, more generally in the establishment, the customer will not be able to claim any compensation, interruption or decrease in the price.
The tenant should immediately report any anomaly, water leak, short-circuit or incident to management so that appropriate action can be taken in time to prevent damage.
Under no circumstances will the operator be responsible for the theft of valuables that may be committed. The client will therefore not be able to claim any compensation or damages as a result.
The client will strictly comply with the regulations and fire regulations displayed in the rented rooms.
CONDITION OF USE OF THE SPA :
The Wellness Centre is a place of relaxation where calm and tranquillity are a rule of thumb. It is therefore forbidden to shout, jump, run,..... or to annoy other curators. Picnicking, drinking, smoking and the use of a mobile phone are strictly prohibited.
Access to the centre is only accessible by reservation.
All spectators and companions are asked to wait in the hotel lounge.
Persons under the age of 16 are not admitted to the SPA.
Wearing a bathing suit is mandatory even in the sauna and steam room.
Anyone who does not comply with the rules of good conduct may be deported immediately, without proof, without being entitled to any compensation or refund.
The massages and treatments offered are by no means medical massages or physiotherapy but wellness techniques for physical relaxation, relaxation, liberating from any stress. Some treatments may be subject to medical contraindication, so it is recommended that you check with your treating physician.
For the smooth running of your session, we ask you to show up 15 minutes before the start of your treatment.
Appointments must be respected, any delay may result in the removal or modification of the care concerned without the request for a refund.
All treatments cancelled less than 24 hours in advance will be fully charged.
Rates and duration of care are given as an indication, they can be changed without notice.
RESPONSIBILITY FOR THE OPERATOR :
The civil liability of the company BRISCOT - BE0874.563.777 operating under the trade name HOTEL OF BATHS - WELLNESS and AU CHEVAL BLANC can be implemented in accordance with the rules of common law.
However, it is expressly agreed between the parties that the admissibility of the liability of the HOTEL OF BATHS - WELLNESS is conditional on the recommended lettering with acknowledgement of a letter specifying the heads of claim. The mail must be sent within a maximum of 15 days from the end of the stay. After this time, no claims will be taken into account.
In the event that the hotelier accepts a reservation but cannot honour it due to his negligence, the hotelier will have to pay a lump sum payment corresponding to 10% of the rental price.
On the other hand, the hotelier cannot be held responsible for circumstances of force majeure, due to third parties foreign to the staff or the poor performance of the contract attributable to the occupier of the premises or the reservist.
It is expressly agreed that the inability of the reservist to access the establishment due to the closure of any other access route chosen by the client, for a reason related to weather conditions, is irrefutably deemed to be a case of force majeure.
For technical, maintenance, hygiene, safety, exceptional closures, schedule changes, weather conditions, etc., some activities may be closed or rendered impassable without giving rise to reimbursement or incurring the responsibility of the hotelier for the impossibility of carrying out one of the proposed activities.
RESPONSIBILITY FOR THE SECURITY AND THE OCCUPIER :
Civil liability of the reservist and tenant may be implemented in accordance with the rules of common law.
It is, however, expressly agreed that the reservist remains jointly responsible to the occupier, whose liability may be incurred for any damage caused to the rented rooms which he is deemed to have received in good condition, for him to render them in a comparable condition.
It is also agreed that the client may also incur liability for all disturbances of enjoyment caused to other occupants of the establishment of his fact.
The client's obligations: to use the premises with care and diligence, no incident causing disorder such as shouting, heckling, fighting, drunkenness. To answer for the damage attributable to him, either by his fault, by the fault of the people in his care, or by negligence, water damage, burns, damage of all kinds to property, equipment, furniture and real estate. Responding to the people he introduces into the establishment (trouble, scandal, prostitution.)
RESOLUTORY CLAUSE :
Subject to the provisions of the previous articles, in the event of a breach of obligations by one of the parties, and in particular in the event of a default by the client or the reservist of any amount payable under this contract, any contract will be resolved as of right for the benefit of the other party without prejudice to the damages that could be claimed from the defaulting party.
The resolution will take effect 8 days after sending a notice that has not been adopted.
The photos, visuals and photos presented on all leaflets, website, social networks,... are given for informational purposes and are not contractual.
All disputes and disputes, which arise between persons who have contracted as a merchant and relating to the validity, interpretation or execution of this contract, will fall under the jurisdiction of the Verviers Commercial Court.
Le site Internet https://www.robert-hotels.com/ (ci-après le "Site") est édité par la société Hôtel des Bain & Wellness (ci-après "Hôtel des Bain & Wellness").
Forme juridique : SA
Capital social :
RCS : Verviers
Code APE :
Numéro assigné lors de la déclaration effectuée auprès de la CNIL :
Numéro de TVA intracommunautaire : BE0874563777
Nom juridique de l’établissement : SA BRISCOT
Nom commercial : Hôtel des Bain & Wellness
Nom du représentant légal : Jean-Pierre ROBERT
Nom du responsable publication :
Adresse du siège social : Haelen, 2, 4950 ROBERTVILLE
Téléphone : +32 (0)80/67 09 10
Télécopie : +32 (0)80/67 81 43
Contact Email : email@example.com
Email de réservation (si différent) :
Le Site et les éléments qui le composent peuvent contenir des informations confidentielles ou des informations protégées par la législation sur la propriété intellectuelle ou toute autre loi applicable.
Sauf indication contraire, les droits de propriété intellectuelle sur le Contenu sont la propriété exclusive de Hôtel des Bain & Wellness. Il est interdit à l’utilisateur de copier, modifier, créer une œuvre dérivée, assembler, décompiler, céder, sous-licencier ou transférer, de quelque manière que ce soit, tout élément du Contenu ou du Site, sauf pour un usage personnel.
TEMOINS DE CONNEXION, « COOKIES »
Lors de l’accès au Site, un témoin de connexion ou cookie peut être installé automatiquement et être conservé temporairement en mémoire ou sur le disque dur de l’utilisateur, afin de faciliter la navigation sur le Site. Les cookies servent à enregistrer des informations relatives à l’utilisation du Site (telles que les pages consultées, la date et l’heure d’accès, etc.).
Les utilisateurs disposent du droit de s’opposer à l’enregistrement de cookies en paramétrant les paramètres de leur navigateur. Cette opération entraînera cependant la suppression de tous les cookies utilisés par le navigateur, y compris ceux employés par d’autres sites web, ce qui peut conduire à l'altération ou la perte de certains réglages ou informations.
Hôtel des Bain & Wellness s’efforce d’assurer au mieux de ses moyens l'exactitude et la mise à jour des informations publiées sur le Site. Hôtel des Bain & Wellness se réserve le droit de modifier, à tout moment et sans préavis, le Contenu du Site. Toutefois, Hôtel des Bain & Wellness ne peut garantir l'exactitude, la précision ou l'exhaustivité du Contenu disponible sur le Site et invite l’utilisateur à contacter Hôtel des Bain & Wellness directement.
Le Site est hébergé par :
2 rue Kellermann – BP 80157 59053 ROUBAIX CEDEX 1
Site Internet : www.ovh.com
Texte : Hôtel des Bain & Wellness
PROTECTION DE DONNEES PERSONNELLES
Hôtel des Bain & Wellness veille à la protection des données personnelles des utilisateurs conformément aux dispositions de la Loi n° 78-17 Informatique et Libertés du 6 janvier 1978.
Par l’intermédiaire du site Internet http://www.hoteldesbains.be/, Hôtel des Bain & Wellness peut être amené à collecter les données personnelles de toute personne adressant une question à Hôtel des Bain & Wellness via la rubrique "Contact" du Site, effectuant une réservation de séjour en ligne ou s’inscrivant à la newsletter du site. La collecte et le traitement des données personnelles transmises par l’utilisateur à Hôtel des Bain & Wellness sont soumises aux dispositions de la Loi n° 78-17 Informatique et Libertés du 6 janvier 1978 (modifiée).
L’utilisateur dispose d’un droit d’accès, de rectification et de suppression des informations personnelles le concernant, ainsi que la possibilité de s’opposer au traitement de ses données, qu’il peut exercer à tout moment en adressant un courrier à l'adresse suivante :
Hôtel des Bain & Wellness
Téléphone : +32 (0)80/67 09 10
Télécopie : +32 (0)80/67 81 43
Email principal : firstname.lastname@example.org
Les informations indispensables pour répondre aux demandes des utilisateurs, telles que les noms, prénom, adresse, email de l’utilisateur, sont mentionnées par un astérisque sur les formulaires de collecte. Si les champs comportant un astérisque ne sont pas renseignés, Hôtel des Bain & Wellness ne pourra traiter les demandes des utilisateurs.
Pour les services de réservation en ligne, les données des utilisateurs sont stockées sur un serveur centralisé hébergé par le fournisseur "Reservit
Avenue de Saint-Menet
13821 La Penne-sur-Huveaune
"Avenue de Saint-Menet
13821 La Penne-sur-Huveaune"